Reposted: Today the update Rollup 12 for Microsoft CRM 2011 (CRM 2011 Polaris on premises) is available for download at this location:
This update is the long awaited one that is doing the UI update that will add the support for multiple browsers apart from Internet Explorer.
The image above depicts the functionality included in Polaris. I will now touch upon some of the key ones in a little more detail, hopefully in plain English!
- Flow User Experience – this is a whole new UX development approach for CRM to remove the number of screen pops that occur during a standard process. In the case of Polaris, Lead and Opportunity and Case management processes will be included. It is important to note that this feature will be turned off for existing online customers, but can be opted into and for new online customer post the release this will be on by default but can be turned off. Flow UX will not be configurable for any other entity other than the Lead, Opportunity and Case in the first release. In the Q2 2013 we would expect that this will be more configurable for custom entities. This is a big step forward on UX development and cements the user experience expected on mobile devices
- Browser Flexibility – This will enable CRM to be run on a number of browsers including Safari on the IPAD.
- Yammer Integration – Tighter integration between CRM and Yammer beyond the current embed functionality. This will enable features such as Like, Follow, visible from within CRM or Yammer and the ability to do global search from yammer to CRM. Yammer will become the future Activity Feeds. Aligned to this was the recent announcement of pricing plan changes that can be found here https://www.yammer.com/about/pricing/ making it very affordable to organisations to adopt.
- Skype integration – As per my previous blog this is a great new feature and will change the way we communicate with our customers from within CRM.
- Bing Maps – The updated new UX will include native integration to Bing Maps for Contacts and Accounts for free.
- Pre Defined sales and Service processes – So what is this? Well rather than you telling your partner your processes, your partner will be able to present a best of breed sales process as a starting point from which you can edit and tweak. This will save time in deployment and provide a greater starting point than just rich functionality to configure.
- Enhanced Complex Deal Management – Microsoft Dynamics CRM will provide additional capabilities to track and manage stakeholders, competitors and pursuit teams for leads, opportunities, contacts and accounts via the new UX capability.
Where did it go? Update 16/01/2013
Microsoft Dynamics CRM 2011 Update Rollup 12 (UR12), which was readied for availability on January 10 and made available on January 12, has been withdrawn by Microsoft, citing ” an issue that could potentially impact a customer’s database”.
Writing in a blog post on the Microsoft Dynamics community site, CVP for Dynamics CRM Bob Stutz explained that an issue discovered in the “UR12 Server bits” could impact customer databases, so the software download was removed from the Microsoft Download Center.
A new version of UR12 will be made available within the week, according to Stutz.
Dynamics CRM forum members discussed the missing server software for UR 12 on Friday, January 11. One person notes that she downloaded it on the 9th, discovered issues, and saw that it had been pulled down soon after:
“I grabbed the server component around 10:00 PM eastern on the 9th, and they pulled it down about an hour later. I installed it in my environment and it had a few bugs, maybe MS pulled it down and are frantically fixing?”
Another forum member puzzled over the lack of communication on the missing software:
“Seems wierd [sic] that they were there one moment and gone the next. Always amazes me that there’s multiple posts when it’s released, but nothing but silence when it gets pulled. SImilar to UR 10 and UR 11 which both had V2’s (and niether [sic] of which were really fixed).”
This is not the first update rollup to be withdrawn because of undiscovered issues. UR10 had to be re-released in October 2012 due to several issues. UR11 was similarly re-released several days after the original due to user-reported issues.
Stutz’s blog post does not elaborate on the problems, but Stutz acknowledges that another consecutive withdrawn update to Dynamics CRM hurts the product’s QA and release processes. He concludes with an assurance: “We have taken measures to improve our engineering processes and methodologies going forward, and we take your feedback very seriously. We apologize for any inconvenience this has caused.”