Microsoft Word 2007 Crashes – Why?

I have an otherwise stable work environment, yet today I discovered the root cause why I sometimes have to reinstall office 2007 to get MS Word to stop crashing.

The symptoms are that word started and appears to work ok, but I cannot select any text either right click with mouse or left. If I close the program, the application crashes with all the normal bull crap about recovery and bla bla.. end result is that word remains broken.

After much research and mucking around (save you all some time) I found that you have to reinstall. Repair is just a moving progress bar connected to nothing, as I have never seen the repair install process actually do anything useful.

But what I am excited about this time is that I worked out the cause. If MS word is open with a document that is not saved, and the operating system does a reboot after a service patch (or should I say… another services patch) then MS word tries to do some tricky save and restore stuff. When you open your operating system again, word is there, your documents are there, but it is all broken and needing to be reinstalled.

My suggestion. Turn off auto updates, just set it to download. Then make sure that you close word and check it is closed with a task manger (not some crap vista or windows 7 closed where the program remains hung and open but does not bother to tell you), then install updates and reboot (again) if needed.

Guess you can tell I have been doing this for a while…  and I am still surprised that the applications I use get less stable not more!  nuff said..

2 thoughts on “Microsoft Word 2007 Crashes – Why?

  1. problem is only that when i am sedning mail merge from m.s word 2007[7/29/2013 4:00:41 PM] Charanjeet: it is showing allow option[7/29/2013 4:00:47 PM] Charanjeet: i have to click it again n again[7/29/2013 4:00:52 PM] Charanjeet: sending from gmail[7/29/2013 4:01:09 PM] Charanjeet: if i have to send some 40 email i hve to click 40 times[7/29/2013 4:01:11 PM] Charanjeet: this is the problem,
    cuz in the trust centre, there is programatic acces, i done it to never warn me already
    [7/29/2013 4:09:47 PM] Charanjeet: still !
    done with deactivating all my antivirus still no solution

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