Adobe Fireworks CS5 Cannot Close An internal error occurred

imageFor some reason today, I cannot close the Adobe CS5 Fireworks application. When I try I receive:

  • An internal error occurred
  • An internal error occurred

That’s right.. twice.


The Solution

1. Kill kill kill

First off, kill the application by starting the Task Manager (Windows is the assumption here, as the problem would not be there on a mac)


2. Remove some files

We on Windows XP, go to: C:\Documents and Settings\<user name>\Application Data\Adobe\Fireworks CS5

Windows 7: C:\Users\<<username>>\AppData\Roaming\Adobe\Fireworks CS5

Vista: Who cares!

In that folder, change the name (to simulate a delete) or actually delete the following.




Language directory: image

I personally added a _ after them.


for example. This makes it easy to restore if needed.

3. Start Fireworks

After that, you start Fireworks, and you are done. It will recreate these files and the language folder. Error gone, all good.


There is a lot of discussions around about the fact that this appears to be a 64 Bit related error, and a lot of ticked off people who wish it was fixed since the early version. Personally I could not care a great deal. I know that not one person is reporting the same issue on a Mac. There is the permanent solution right there!

About InteractiveWebs

This blog is the combined blog work of the InteractiveWebs Dev Team. Together we work on a range of DotNetNuke (DNN) applications, modules, Silverlight, and Microsoft CRM Portal integration products.

Our Business is website design and hosting, with a strong focus on DotNetNuke, Microsoft Dynamics CRM, Silverlight and iPhone iPad development.

Tagged . Bookmark the permalink.

58 Responses to Adobe Fireworks CS5 Cannot Close An internal error occurred

  1. John T says:

    Great fix! I was driving me crazy and I was about to reinstall but you saved me!!!! Thanks! Just one note, item 3. says Start Firefox

  2. Iva says:

    Thank you so much! This has been driving me mad for about a month and not even updating the program was helping.

  3. thank you, it solved a big headache!

  4. genc says:

    Thank you for sharing! You saved me from re-installing too. I do not really understand how adobe does not show the much deserved attention to this great tool.

  5. john says:

    Thanks for the tips. You’re right about your permanent “fix” though haha. Don’t seem to have any errors on my mac at home

  6. Alexandre Rudalov says:

    Fireworks CS6?

  7. Boldrini says:

    Works on CS6 i tested and Works

  8. Helmut says:

    I searched for solution several month, deinstalled and installed three times but the error was there always again.

    This night I found this page – and I can use my Fireworks as Long time ago.

    Many thanks for this helpfull tricky solution.

    PS1: The error didn´t occur, when I logged in as Admin. But I won´t work all the time as Admin.

    PS2: Sorry for my english.

  9. cami says:

    I cannot thank you enough for your fix! Worked just fine with CS6.. <3

  10. I’ve done what you outlined and it seems it didn’t fixed everything. I deleted all entries on that folder, and God it fixes everything XD

  11. Krazy K says:

    Loaded Adobe CS6 for about a Year now with the problem. Finally needed to use it a the suggesting of my lead. Had to admit never used because of this internal error mess. After 2-day trying to fix from our help desk. I decided to do myself. Thanks Much! Worked like a dream.

  12. FarwallGhost says:

    It dont work with CS6
    I fixed it by deleting all AppData of Fireworks CS 6
    C:\Users\\AppData\Roaming\Adobe\Fireworks CS6
    Delete All files in folder Fireworks CS6

  13. Dan says:

    C:\Users\YOUR USER NAME\AppData\Roaming\Adobe\Fireworks CS6\

    RENAME above folder to something like that: \Fireworks CS6_a\ THAN start Fireworks CS6.

    Problem resolved to me !

  14. Indica says:


  15. aLL says:


  16. Arkadiusz says:

    thank you very much, you save my day

  17. Worked Perfectly… Thank You
    FYI – to get to the AppData/Roaming/ folder see YouTube tutorial:

  18. Rafa says:

    In Fireworks CS6: to me, it just work when I delete all files in folder Fireworks CS6.

  19. Heather says:

    any idea how to fix this in Windows 8.1?

    (And yes, I know windows 8 is rubbish)

    • No, the only answer I have is your answer. Window 8.1 is rubbish. Windows 10 is free?

      • Heather says:

        I plan to upgrade soon, I just need to sort out a full backup just in case. Fireworks has worked fine with 8.1 for ages and then all of a sudden… not.
        I do hope that 10 does the trick, I swear I’ll never buy a PC ever again :-/

    • Deb says:

      Yes I just used this solution in 8.1 search for appdata by clicking search icon in charms and typing %appdata% then change the cs6 file name (or delete it) but for safety I just changed it. Restart fireworks and error is gone. Thanks to the Angels on this page I can actually get back to work today! 😍

  20. Heather says:

    Windows 10 didn’t fix it! aaaaaaaaaaaaaaaaaaarrrrrrrrrrrgggggggggggghhhhh

    I’m definitely going apple next time but unfortunately that won’t be for a while so for now I’m stuck with no fireworks

  21. higorvaz says:

    It saved my install, thank you !!! |o|
    I only had the step two.
    Fireworks CS6 on Virtual box with Win7 32bits

  22. LSK says:

    It’s 2015 Sept 08… now 4 yrs past orig post..
    this saved my butt..FW CS6 on Win 7×64;started after a win 7 update today..
    How do you guys figure this stuff out!!?

  23. Liz says:

    God Bless you!!

  24. Correr Pelado says:

    Man, I love you, LOL
    It works in Fireworks CS6 too.

  25. Mike says:

    RENAME above folder to something like that: \Fireworks CS6_a\ THAN start Fireworks CS6.!! Thank you

  26. Leo says:

    Awesome! Thanks. Worked for me.

  27. Ope says:

    Wow it worked!!!! Thankyou

  28. ATL_Hunter says:

    You are so awesome – I have been trying to fix this for weeks and today I came across your page. Thank you!!

  29. Liesha says:

    You are the biggest legend in the universe to me right now!

  30. Ian says:

    Thank you Interactivewebs,
    I followed your instructions and it worked for CS6. I appreciate your help especially as I wasn’t looking forward to purchasing a different graphics program.
    Many thanks,

  31. Natalia Usselman says:

    Thank you from 2017!!! I thought that was the end of my workflow as well.

  32. holly says:

    YAY! that still fixes it!

Leave a Reply

Your email address will not be published. Required fields are marked *