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[unsubscribe-here] not working from User Manual

9/12/2008 2:07 AM

DNN Module Support

Joined: 8/28/2006

Posts: 1590

[unsubscribe-here] not working from User Manual (N/A) Modified By DNN Module Support on 9/12/2008 2:09:40 AM

It has come to our attention that some people are copying the [unsubscribe-here] from the manual and using it in the tokens. Unfortunately the conversion to .pdf makes a slight but critical change to the - between unsubscribe and here.

The correct key is the minus key, usually the the left of the = on your keyboard.

[unsubscribe‐here] (from .pdf manual) should be [unsubscribe-here] [unsubscribe-‐here] (notice the difference when pasted together)

The text below can be copied and pasted.

[unsubscribe-here]

2/12/2010 12:04 PM

Patrick

Joined: 2/5/2010

Posts: 5

Re: [unsubscribe-here] not working from User Manual (N/A)

This is driving me crazy, I can't get [unsubscribe-here] to work anywhere...try putting in HMTL, MS Word, MHTML emails...

What I would really like is a footer that get attached to everything that gets sent through the bulk emailer, I have 4 portals all with multiple lists and domain names and smtp servers... so far the product has kind of worked...

Please help!

2/12/2010 2:44 PM

DNN Module Support

Joined: 8/28/2006

Posts: 1590

Re: [unsubscribe-here] not working from User Manual (N/A)

It might be best to contact us through our website to pass some host access details so we can see that is going on in your tests.

2/13/2010 9:51 AM

Patrick

Joined: 2/5/2010

Posts: 5

Re: [unsubscribe-here] not working from User Manual (N/A)

Give me a link, I have looked at everything under support.

2/13/2010 10:51 AM

DNN Module Support

Joined: 8/28/2006

Posts: 1590

Re: [unsubscribe-here] not working from User Manual (N/A)

The big "Contact Us" button above. http://www.interactivewebs.com/Contac...

2/18/2010 1:04 AM

DNN Module Support

Joined: 8/28/2006

Posts: 1590

Re: [unsubscribe-here] not working from User Manual (N/A)

We worked out what was going on here.

The unsubscribe token was being copied and pasted into the email messages. It was copied from a source that included some HTML code behind.

As per the manual, the token should be typed in as plain text, there cannot be any html code in the token it's self. Best way to do this is to type it in, rather than copy and paste.