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Mail sending fails

1/11/2009 7:54 AM

Joe Stampf

Joined: 1/4/2009

Posts: 10

Mail sending fails (United States)

I've installed the trial version of Bulk Emailer to evaluate (DNN 4.8.4) and sent a test message to 3 email addresses but the campaign says 'STATUS: FAILED'.

I'm fairly certain my SMTP settings are correct. The SMTP settings on the DNN host Settings page test successfully. DNN sends emails out to my users fine (ie registration), plus other 3rd party modules send out emails fine (catalook storefront). My ISP (cablevision ny) provides the smtp server and allows 300 emails every 3 hours, and I'm only trying to send 3!

There doesn't seem to be any information why the campaign reports 'STATUS: FAILED'. Is there any way to get more information?

I love this module, it is absolutely perfect for my needs and is straight forward to use and not over-laden with unnecessary functions. I hope somebody can help!

1/11/2009 8:15 AM

Joe Stampf

Joined: 1/4/2009

Posts: 10

Re: Mail sending fails (United States)

I should add that SMTP is configured for anonymous authentication and is *not* using SSL. Also, my domain name is reversed dns-d to my hoster to allow outbound email.

1/11/2009 10:59 AM

DNN Module Support

Joined: 8/28/2006

Posts: 2056

Re: Mail sending fails (Australia)

Try testing with another SMTP server. We have seen some strange things like this with spam filters that check outbound messages, like the IMF filter of Exchange Server.

Sometimes these filters like Authentication too, so try that. Let us know what you find out.

Also check here for suggestions. http://www.interactivewebs.com.au/Support/KnowledgeBase/tabid/1585/language/en-AU/Default.aspx

1/11/2009 2:03 PM

Joe Stampf

Joined: 1/4/2009

Posts: 10

Re: Mail sending fails (United States)

Thanks for the reply.

I'm not sure what other SMTP server I can use. Is there any way to get more information on the cause of the failure? It would be good to have something specific to debug to avoid grasping at straws.

I had already looked through the KB and have double checked that my server name doesnt contain extra spaces or anything weird like that. in DNN host settings, its set up as:

mail.optonline.net:25

pretty straight forward.

Are there logs somewhere that I'm unaware of that might shed some more light?

1/12/2009 1:17 AM

DNN Module Support

Joined: 8/28/2006

Posts: 2056

Re: Mail sending fails (Australia)

Is the email being sent to DNN user roles or an imported list?

1/12/2009 3:18 AM

Joe Stampf

Joined: 1/4/2009

Posts: 10

Re: Mail sending fails (United States)

neither. i've put in 3 email addresses (1 is mine) in the 'also send' field. no roles are checked and no imported list is being used.

1/12/2009 5:43 AM

Joe Stampf

Joined: 1/4/2009

Posts: 10

Re: Mail sending fails (United States) Modified By DNN Module Support on 7/10/2009 11:36:37 PM

here is the campaign mgt 'messages and statistics' first 2 email addresses are my separate personal accounts and the last is a goobly-gook email to test invalid addresses.

ID	Display Name	Email	Send Time	Read Time	Status
1		jstampf@westclintech.com	1/4/2009 3:20:51 PM		Failed
2		jstampf@gmail.com	1/4/2009 3:21:12 PM		Failed
3		fsdfsdf@dfgjdffg87edfg.com	1/4/2009 3:21:33 PM		Failed
Total 3 records, Page 1 of 1 1

stats:

Total Recipients: Total recipients in campaign	3
Blocked Emails: Number of unsubscribed email addresses	0
Bouncing Emails: The number of email addresses in this campaign that have bounced	0
New Bounced: The number of new email addresses added to the bounce list that resulted from this campaign	0
Message Sent: Total email messages sent	0
Messages Read: Total email messages that have been opened at the client end and tracked as read. You should note that it is not possible to track all reads. Some examples of reads not tracked: People who read offline PDA and Mobile phone reads Reads with images turned off on some clients Some clients like yahoo etc.	0
Average Read Time: Average read time	0 minutes

1/12/2009 12:41 PM

DNN Module Support

Joined: 8/28/2006

Posts: 2056

Re: Mail sending fails (Australia)

Can you please try a new campeign to a DNN security role, like Administrators (ensuring that the admin account has a valid email address).

1/14/2009 1:25 PM

Joe Stampf

Joined: 1/4/2009

Posts: 10

Re: Mail sending fails (United States)

OK, I've done this. I've used the 'Test Users' role that all of my test DNN accounts belong to. They all have valid working emails.

Still the same problem, I'm afraid. All statuses are 'Failed'. Is there no way to determine what in particular failed or where?

The DNN host SMTP settings 'test' function gives specific errors when something isn't configured correctly, ie 'host not found', 'invalid response from host', etc.

1/15/2009 3:20 AM

aleforti

Joined: 12/18/2008

Posts: 1

Re: Mail sending fails (Italy)

jstampf wrote
OK, I've done this. I've used the 'Test Users' role that all of my test DNN accounts belong to. They all have valid working emails.

Still the same problem, I'm afraid. All statuses are 'Failed'. Is there no way to determine what in particular failed or where?

The DNN host SMTP settings 'test' function gives specific errors when something isn't configured correctly, ie 'host not found', 'invalid response from host', etc.

I am encountering the same problems on a registered version of Bulk Emailer, after getting failed send responses on the trial version. That is worrying me, because I thougth it was some kind of limitation on a trial version.
Please someone post a reply about it.

1/17/2009 12:55 AM

DNN Module Support

Joined: 8/28/2006

Posts: 2056

Re: Mail sending fails (Australia)

As we discussed, when you can send us some access details via email... we will have a look and get you working.

1/17/2009 1:20 AM

Joe Stampf

Joined: 1/4/2009

Posts: 10

Re: Mail sending fails (United States)

Sorry, I'm not sure what access details you're referring to. Can you be more specific? I'll be happy to provide whatever details you need.

1/23/2009 12:19 PM

Joe Stampf

Joined: 1/4/2009

Posts: 10

Re: Mail sending fails (United States)

Hello,

I'm still wondering what access details you're referring to. I am anxious to get this working, so if you could provide specifics I'd be happy to send them.

Thanks.

1/23/2009 1:06 PM

DNN Module Support

Joined: 8/28/2006

Posts: 2056

Re: Mail sending fails (Australia)

Sorry, for some reason we missed the notification for this.

Please use our contact us form. Send reference to this conversation so we know who it is.

And send us some supr user details so we can have a look and see what is going on.

1/28/2009 6:04 AM

Joe Stampf

Joined: 1/4/2009

Posts: 10

Re: Mail sending fails (United States)

ok, i sent a message through your contact us form with a link to this post and the access info you requested.

I'll be awaiting your reply. Thanks very much.

2/6/2009 10:58 AM

Joe Stampf

Joined: 1/4/2009

Posts: 10

Re: Mail sending fails (United States)

Hello,

I thought I'd check if there was any update on this issue, and to make sure you got my message with the information you requested.

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