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I do understand that changes in DotNetNuke influences your business. That's the same for us.
But for me it is not an excuse not solving issues there are with a module you made. You are still responsible for it.
I bought a module and want it to be working. At this moment I have an insatisfied customer and I have to deal with it. The customer is right. It is not too much to ask that a solution is provided after two months. They want to know when it will be solved and even that you can't say.
Would you solve it if more people reported this problem? I know a lot of people who use your module. I don't mind asking it on twitter to submit this issue so I can help my customer. You should know for every customer complaining, 9 others aren't and maybe are looking elsewhere without communicating about it.