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Bulk Emailer
Secure SMTP server stopped all mailings
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3/31/2010 5:37 AM
Will
Joined: 9/19/2009
Posts: 55
Secure SMTP server stopped all mailings
(United States)
Hi,
I was forced to begin using a secure SMTP (username and password) on my DNN site and now all outbound mailings have stopped functioning with your Bulk eMail module. I also updated to the latest version (45.5.66) and it didn't correct the problem. I even set up the local host SMTP in the SMTP server list within your module, but that didn't help either.
Any suggestions on what I can do to correct the problem? This matter is urgent.
Thanks,
Will
3/31/2010 5:41 AM
Will
Joined: 9/19/2009
Posts: 55
Re: Secure SMTP server stopped all mailings
(United States)
I just ran this test as well using the SMTP Server List test function:
removed! confidential info about server!
3/31/2010 5:47 AM
Will
Joined: 9/19/2009
Posts: 55
Re: Secure SMTP server stopped all mailings
(United States)
OK, duh! LOL. I assumed it grabbed my password when I had it autopopulate the fields, but that's not the case! You have to enter the password! It's working fine now.
Sorry to bother!
3/31/2010 2:02 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2051
Re: Secure SMTP server stopped all mailings
(Singapore)
Glad you worked it out.
The setting in the module only automatically use the DNN smtp if you have not configured smtp setting in the module. The idea of the smtp setting in the module are to allow you to use different settings than dnn host settings.
4/2/2010 4:45 AM
Will
Joined: 9/19/2009
Posts: 55
Re: Secure SMTP server stopped all mailings
(United States)
Ok,. thanks David.
5/17/2010 9:33 AM
Mark
Joined: 7/30/2009
Posts: 17
Re: Secure SMTP server stopped all mailings
(New Zealand)
I am having a problem when trying to use a Secure SMTP connection.
I have tried using the module with no explicit smtp setup (ie using DNN Host Settings one) and also with explicitly creating one in the module but neither works. The emails aren't sent and the progress sits on 0%.
A test message sent from Host Settings works fine but a test message from the module shows the below. It seems to suggest the login details are wrong but they are definately ok as they are working on the Host Settings page
ChilkatLog: OpenSmtpConnection: DllDate: Jan 29 2010 UnlockPrefix: NTRACWMAILQ Username: Family Planning Component: .NET 2.0 Need new SMTP connection SMTP_Connect: Connecting to SMTP server [smtpserver]:465 smtp_host: [smtpserver] smtp_port: 465 smtp_user: noreply protocol: default SSL Server Certificate verified ConnectionInfo: protocol: TLS1 cipher: 26126 cipherStrength: 128 hash: SHA hashStrength: 160 keyExchange: RSA keyExchangeStrength: 1024 Secure Channel Established. InitialResponse: 220 mlx2-out.[smtpserver] ESMTP Postfix sendingHello: EHLO [hostserver] helloResponse: 250-mlx2-out.[smtpserver] 250-PIPELINING 250-SIZE 20971520 250-VRFY 250-ETRN 250-AUTH PLAIN LOGIN DIGEST-MD5 CRAM-MD5 250-AUTH=PLAIN LOGIN DIGEST-MD5 CRAM-MD5 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN login_method: LOGIN 535 5.7.0 Error: authentication failed: authentication failure Failed to get response to login password 220 mlx2-out.[smtpserver] ESMTP Postfix 250-mlx2-[smtpserver] 250-PIPELINING 250-SIZE 20971520 250-VRFY 250-ETRN 250-AUTH PLAIN LOGIN DIGEST-MD5 CRAM-MD5 250-AUTH=PLAIN LOGIN DIGEST-MD5 CRAM-MD5 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN AUTH LOGIN 334 VXNlcm5hbWU6 334 UGFzc3dvcmQ6 535 5.7.0 Error: authentication failed: authentication failure Failed to login using LOGIN method Failed to connect to SMTP server
5/17/2010 10:16 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2051
Re: Secure SMTP server stopped all mailings
(Australia)
Have you read the SMTP settings notes in the manual. You will notice that a test tot he host email address is not a good test?
5/17/2010 10:39 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2051
Re: Secure SMTP server stopped all mailings
(Australia)
Can you send us the smtp details so we can test locally. Please use the contact us page, or send a private message.
Be sure to reference this thread.
5/18/2010 3:54 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2051
Re: Secure SMTP server stopped all mailings
(Australia)
We tested with the settings that were sent to us. We found that as expected the authentication settings would not allow relay on that server. This is necessary to send to external email addresses and this is the reason in the manual why we explain that the local test on the dnn host settings is not actually testing anything, least of all a remote relay.
Put in valid smtp settings with a user name and pass that allows relay on that server, and you should be good a gold.
5/18/2010 9:39 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2051
Re: Secure SMTP server stopped all mailings
(Australia)
End user reports:
yes I had got the username wrong - I was supposed to include the domainname as well. Its all working now from the module.
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Secure SMTP server stopped all mailings