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Bulk Emailer
Read Messages not working
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10/29/2009 8:24 PM
weihann
Joined: 9/30/2009
Posts: 3
Read Messages not working
(Singapore)
Hi, i installed the latest bulk emailer module and able to send out email successfully.
However the read messages is not working?
Am i missing something here? Or do i need to wait for a while like an hr or so for the result?
Thanks!
11/3/2009 6:37 AM
DNN Module Support
Joined: 8/28/2006
Posts: 2051
Re: Read Messages not working
(Australia)
The read message is a function of a few things, including the email client that people are using. We use the standard methods of this feature, however we know there are some limitations caused by the huge variety of software that people have as an email client.
Can you confirm that you are getting some results?
11/4/2009 4:39 PM
weihann
Joined: 9/30/2009
Posts: 3
Re: Read Messages not working
(Singapore)
DNN Module Support wrote:
The read message is a function of a few things, including the email client that people are using. We use the standard methods of this feature, however we know there are some limitations caused by the huge variety of software that people have as an email client.
Can you confirm that you are getting some results?
11/4/2009 4:45 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2051
Re: Read Messages not working
(Australia)
Absolutely:
Total Recipients:
Total recipients in campaign
10544
Blocked Emails:
Number of unsubscribed email addresses
0
Bouncing Emails:
The number of email addresses in this campaign that have bounced
0
New Bounced:
The number of new email addresses added to the bounce list that resulted from this campaign
691
Message Sent:
Total email messages sent
2827
Messages Read:
Total email messages that have been opened at the client end and tracked as read. You should note that it is not possible to track all reads. Some examples of reads not tracked:
People who read offline
PDA and Mobile phone reads
Reads with images turned off on some clients
Some clients like yahoo etc.
298
Average Read Time:
Average read time
5 hours 55 minutes
Directly off a clients site with version 45.05.48 of the software. Not change to the read system since then.
11/4/2009 6:08 PM
weihann
Joined: 9/30/2009
Posts: 3
Re: Read Messages not working
(Singapore)
Hi,
not sure why i still not getting any result for read message. even the bounced email also doesn't work for me :(
am i missing something here?
thanks!
11/4/2009 6:11 PM
DNN Module Support
Joined: 8/28/2006
Posts: 2051
Re: Read Messages not working
(Australia)
The bounce is not going to be related at all. Probably time you contact us via the contact us page and provide host login to the site so we can take a look.
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Read Messages not working