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Unable to connect to the remote server

11/12/2009 8:50 PM

Joined: 1/1/0001

Posts: 0

Unable to connect to the remote server (Australia)

Hi, I have just installed the media player onto a site currently hosted on Australian Netregistry staging server. Whilst the videos play, I am seeing two error messages at the top of the player's container.

An error occured validating the module.
and

Unable to connect to the remote server

Thanks

Dave

11/13/2009 5:42 AM

DNN Module Support

Joined: 8/28/2006

Posts: 1787

Re: Unable to connect to the remote server (United States)

This is indicating that the module is trying to connect to our licensing server to activate. However something is blocking the outbound call.

This is likely to be some firewall of configuration in the server environment. This is very rare for server hosting setup to block outbound web posts. Have you tried on a non dev server?

11/13/2009 11:42 AM

Joined: 1/1/0001

Posts: 0

Re: Unable to connect to the remote server (Australia)

Sorry, I should have been more explicit. I should've said Staging URL not server. The server is a shared production server. I have no control over firewall rules etc. I have also tried this on a non-netregistry server and it worked fine. Do you have any specific suggestions that I could put to the provider in a support ticket? Thanks for the quick response.

11/13/2009 11:47 AM

DNN Module Support

Joined: 8/28/2006

Posts: 1787

Re: Unable to connect to the remote server (United States)

No, the module is just making a standard port 80 web request. Nothing special really for web talking to web by the web... The only other place we have seen this is for people working in an industry locked down really tight. It would be strange and unnecessary for a "normal" web host to have this level of lock down.

If you need dnn hosting, we do this too?