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Joined: 10/28/2011
Posts: 8
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I would like to have the feedback form basically as displayed onscreen emailed to the designated address. That would include the labels and not just the inputs on the form. Can you do that?
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Joined: 8/28/2006
Posts: 1788
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Send Email To
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SPA Trade Services
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This is a Request For
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Service or Product Enquiry
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Main Phone Number
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111111111
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Mobile Phone Number
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111111111
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Service Call Address
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111111111
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Site Contact
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is title above?
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Client Services
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Client New Work Request - Web-Portal
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Facilities Maintenance
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Landscaping Services
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Preventative & Maintenance Services
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Emergency Electrical Repairs and Installation Service
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Training and Response Procedures
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Emergency Response Rapid Evacuation & Fire Equipment Training
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Asbestos Services
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Asbestos Auditing & Condition Monitoring
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Client's Request /Priority Status
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P 1 = Emergency Call Out - which is:
Within a 4 Hour Response Time
P 2 = Same Day Service Call - If Call is Logged after:
12 noon it will be a P 3 Call Out
P 8 = General Enquiry Request – Could you please provide me with the Following Information
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Notes regading your service enquiry
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aaaaaa
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Joined: 8/28/2006
Posts: 1788
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Below is an example of the email messages received from our test form on the http://www.interactivewebs.com/feedbackdesigner site.
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Joined: 10/28/2011
Posts: 8
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In my form I use Label controls to intersperse information among the data collection controls (text boxes). LABEL controls do not make it to the e-mail. The [Itemname] for the other control types make it to the email. I suspect that is what you have here. The LABEL controls do not accept text input so I had to put the desired text in the LABEL [ItemName]. What are the Detail fields in the XML schema used for?
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Joined: 10/28/2011
Posts: 8
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Using your example I can see that the LABEL control "Site Contact/Access Time" does not make it to the email. I would like all controls on the form to make it to the email.
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Joined: 8/28/2006
Posts: 1788
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We have in our latest release the ability to set a form item that is not shown but makes it to the back end. With this method it would be possible to set a label or any other item, and mark it hidden for it to push back with some default data.Check out the latest version.
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Joined: 10/28/2011
Posts: 8
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I have 45.06.06 posted to your site 10/1/2011. Why do you have to mark it hidden to get it to make it into the email?, Then I would have to place it on the form twice. once for the user and once for the email. Counter-intuitive...
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Joined: 10/28/2011
Posts: 8
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So how do you hide LABEL controls? Not through the interface as far as I can tell. I tried with an export/import of the forms via XML. No great success there. Why not just process all controls on the form?
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Joined: 8/28/2006
Posts: 1788
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Actually the hidden fields are for more advanced integration features for CRM.
If for example you wanted to send a from to and MS Lead, and one of the lead items is "Lead Source" you can code the form to set that field as WEB, without having to put the field onto the page for the user to select. That way forcing the form to set the value.
Basically I was saying. We don't pass labels. So put another type of entity in it's place. Fix the default value and hide it. Assuming that a label means that much to you.
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Joined: 10/28/2011
Posts: 8
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So why do you not pass LABELS? It is a valid control type that you allow the CUSTOMER to place on a FORM in your designer. It is not filtered from the output to the collection form, so why filter it from the email? I really just want my email to EXACTLY MATCH THE FORM that the USER FILLS OUT. The control is valid for use in one place, the FORM, so it should be valid for use in the email.
Have you hard-coded some business rule that excludes LABELS or empty fields? Maybe that should be a user configuration choice. An empty field an be a valid response.
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Joined: 8/28/2006
Posts: 1788
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Now you have PEAKED my interest with the capital text. Under what circumstances would it matter so much if you have a label in an email message or not?
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Joined: 10/28/2011
Posts: 8
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When the user checks the box to send a copy to themselves, I would really like that copy to CONTAIN ALL OF THE TEXT of the form they filled out.
piqued - not PEAKED.
"Alright, let's start with the basics. English is a non-inflected Indo-European language derived from dialects of..."
http://homepage.eircom.net/~odyssey/Quotes/Popular/TV/Blackadder.html
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Joined: 10/28/2011
Posts: 8
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Bueller?
Michael wrote:
When the user checks the box to send a copy to themselves, I would really like that copy to CONTAIN ALL OF THE TEXT of the form they filled out.
piqued - not PEAKED.
"Alright, let's start with the basics. English is a non-inflected Indo-European language derived from dialects of..."
http://homepage.eircom.net/~odyssey/Quotes/Popular/TV/Blackadder.html
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Joined: 8/28/2006
Posts: 1788
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The module does not currently do this, and we have no plans to add it in our normal dev cycle.
If you would like to pay for this feature to be added, we can do this for $250 USD.
Please let us know if you wish to go ahead.
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