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5/6/2010 9:52 AM

Bradford Walker

Joined: 2/19/2010

Posts: 3

No Auto Reply Sent (United States)

I cannot get the Auto Reply email to send. I have entered text into the auto reply box and tried multiple settings. How can I diagnose why the auto reply email is not being sent?

5/6/2010 2:36 PM

DNN Module Support

Joined: 8/28/2006

Posts: 1787

Re: No Auto Reply Sent (Australia)

Two things.

1. Ensure that your SMTP server is allowing relay of messages outside the server. This usually requires authentication.

http://interactivewebs.com/DesktopMod...

2. Enable human response mode is ticked, and the time set to something like 60 seconds.

5/13/2010 11:54 PM

Bradford Walker

Joined: 2/19/2010

Posts: 3

Re: No Auto Reply Sent (United States)

Thank you for your reply. Unfortunately I am still having trouble.

1. I verified with my admin that the SMTP relay should work.

2. I have ticked human response mode.

3. If it makes any difference, I am able to tick "Send Copy" and have the form sent to external addresses.

4. I still cannot get the auto email to send under any conditions. It does not go out to internal or external email addresses. I have tried many combinations of settings and checked my spam folder.

Is there a way to diagnose why it is not working? To tell whether it is being blocked or not sending at all?

Thank you.

5/14/2010 9:05 AM

DNN Module Support

Joined: 8/28/2006

Posts: 1787

Re: No Auto Reply Sent (Australia)

Time to contact us with host login details so we can see what is going on. Make reference to this post, and include the url to the page with the module.