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Edit Advanced Site Map Settings in blank

10/13/2010 12:37 AM

Joined: 1/1/0001

Posts: 0

Edit Advanced Site Map Settings in blank (Venezuela)

The Edit Advanced Site Map Settings is blank. I can't configure the module.

I have DNN 5.5.

Thanks

10/13/2010 1:47 AM

DNN Module Support

Joined: 8/28/2006

Posts: 1789

Re: Edit Advanced Site Map Settings in blank (Australia)

The module requires that your server is configured to support Silverlight. Please have a look at this article to see how to ensure that.

http://www.interactivewebs.com/DesktopModules/iCRMKnowledgeBase/ViewArticle.aspx?id=KBA-01067-8Q0ZNL&ModuleID=2349&TabID=1585&Title=Configuring%20IIS%20for%20Silverlight%20Applications

The essence is that a blank page usually indicates that IIS is not setup to run silverlight correctly.

10/13/2010 7:31 AM

Joined: 1/1/0001

Posts: 0

Re: Edit Advanced Site Map Settings in blank (Venezuela)

Thanks for your reply.

I don't think that GoDaddy have this option enable :(

Do you know something about at GoDaddy?

Thanks

10/13/2010 12:16 PM

DNN Module Support

Joined: 8/28/2006

Posts: 1789

Re: Edit Advanced Site Map Settings in blank (Australia)

Running Silverlight is no big deal. Just put in a support ticket and say you need to run Silverlight, and ask them how to get it going.

7/28/2011 2:01 PM

Chad Clarke

Joined: 7/28/2011

Posts: 4

Re: Edit Advanced Site Map Settings in blank (United States)

I am having issues getting the menu to work as well. I have installed the MIME types on the server, but that didn't seem to help. I am sure they were setup correctly because I am the server administrator and am very familiar with adding MIME types in IIS.

Any other ideas why I might not be able to get to the settings?

7/28/2011 9:53 PM

DNN Module Support

Joined: 8/28/2006

Posts: 1789

Re: Edit Advanced Site Map Settings in blank (Australia)

There has never been another issue that we are aware of.

Stupid question, but did you restart IIS and or the server?

7/29/2011 7:59 AM

Chad Clarke

Joined: 7/28/2011

Posts: 4

Re: Edit Advanced Site Map Settings in blank (United States)

This is a VPS with a Plesk 10.3 Control Panel. I have tried adding the MIME types via the Plesk Control Panel, following the docs on your site to manually add them to IIS. I restarted IIS, rebooted the server and still no luck.

The site is currently using DNN 6.0. However, I have tried this on a similar configuration with 5.6.2 and had the same problem. Do you know of any silverlight test app that can be placed on my servers to see if it works?

7/29/2011 6:42 PM

DNN Module Support

Joined: 8/28/2006

Posts: 1789

Re: Edit Advanced Site Map Settings in blank (Australia)

If you try to navigate to this file from external to you site.

http://www.yourdomain.com/DesktopModules/AdvancedSiteMap/SLSiteMap.xap

You should receive a download of the .xap file. By hitting it directly you validate that MIME and permissions are serving correctly. If it 404 or some other error, you can work to resolve that. I would expect it is MIME or permissions based issue.

7/29/2011 11:45 PM

Chad Clarke

Joined: 7/28/2011

Posts: 4

Re: Edit Advanced Site Map Settings in blank (United States)

I went to the url you provided, and replaced yourdomain with my domain name and I did recieve a prompt to download the .xap file. I assume, since I have downloaded the file that the MIME type is set properly? You mentioned a permissions issue? Any idea what I should be looking at now?

7/29/2011 11:55 PM

DNN Module Support

Joined: 8/28/2006

Posts: 1789

Re: Edit Advanced Site Map Settings in blank (Australia)

So did you download successfully or not?

7/30/2011 12:03 AM

Chad Clarke

Joined: 7/28/2011

Posts: 4

Re: Edit Advanced Site Map Settings in blank (United States)

I did download the xap file.

7/30/2011 9:37 PM

DNN Module Support

Joined: 8/28/2006

Posts: 1789

Re: Edit Advanced Site Map Settings in blank (Australia)

You better contact with some server and host details. We will take a look for you. Please use our contact us page, and remember to make reference to the URL of this thread.