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 16/10/2009 8:50 AM
 
Activation Key  (United States)
I seem to having challenges with the activation step. The module currently has the Trial Mode box at the top with two options:
1. Request Activation Key
-> I have tried this multiple times with my email account and received no emails.
2. Apply Activation Key
-> this just has a text box to enter an activation key, which I don't have yet.

The ? icon takes me to this page:
http://www.interactivewebs.com/flashslide/Support/tabid/1033/language/en-AU/Default.aspx
Of which doesn't seem to provide anything specific to my account and/or purchase.

Am I missing the place where I can enter my email in the module, or how to receive the activation key by email?

Any help would be greatly appreciated. Thanks.
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 16/10/2009 9:44 AM
 
Re: Activation Key  (Australia)
Answered in a support email. This problem was that the server was blocking outbound communication to our security server.
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 16/10/2009 10:41 AM
 
Re: Activation Key  (United States)
As noted this was resolved.

I wanted to point out that the support received on my issue was not only responsive, initial response within 5 minutes of request!, it was efficient, the problem was completely resolved within 1 hour of initial request. And considering, this was not an issue with the module at all, but, my hosting company's configuration.

Overall outstanding support!
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 16/10/2009 4:25 PM
 
Re: Activation Key  (Australia)
Thanks for the good jew jew..
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